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2008-01-25

Anthill selects Sting Networks' hosted IP-based Contact Center Solution

Anthill, one of the leading providers of Customer Services in Sweden, has chosen Sting Total Contact Center Solution in order to optimize their service delivery and offering.

To take part of the press release in pdf format - click here


Stockholm, 25th of January 2008


Anthill, one of the leading providers of Customer Services in Sweden, has chosen Sting Total Contact Center Solution in order to optimize their service delivery and offering. The solution is a ready-to-run hosted service including everything needed to run a high quality operation with increased profitability and higher degree of customer care.


Anthill provides Customer Services to companies with the purpose of increasing their customers' profitability through improved and intensified customer relations. Anthill's Customer Services are today provided on a number of different platforms. Sting Networks will provide a solution for Anthill's business area Communication & Messaging that enables integration with a wide range of switching platforms.


Sting Total Contact Center Solution presents Anthill with a hosted and centrally managed solution that provides advanced routing possibilities, multimedia contact channels, one single agent interface, comprehensive IVR-technology and network routing for Anthills many geographical disperse locations providing over-flow handling and load-balancing. The services are provided on an IP-based technology allowing quick and efficient system integration.


"This will enable us to improve our quality and efficiency as well as simplify integration with a number of switching platforms used by our clients. We strongly believe this will help bring our business area Communication & Messaging in to a leading position." says Andreas Jonsson, CTO Anthill.


"We are extremely pleased to win this important assignment with Anthill. Sting Networks will provide Anthill with a fully hosted and managed operation platform that will give Anthill the possibility to focus on the service delivery while Sting make sure there is flexibility and quality in the contact center solution." says Tommy Ekström, CEO Sting Networks.


Maria-Therese Sahlstrand, Key Account Manager, Sting Networks, continues "Anthill will receive a flexible solution with the possibility to optimize their service, and cost of operation, according to different needs during seasons, days of the week and customer demands. This will add value and be of gain to Anthill and their customers."


About Anthill Customer Services International AB
Anthill was founded as a company in 2006 when Dacke Group Nordic acquired Softcom and ProffCom, both leading companies within Customer Services.


Anthill handles over 6 000 000 calls each year delivered from five business areas; Retention & Development, IT & Dispatch, Sales & Marketing, Surveys & Research and Communication & Messaging.


Anthill is one of the leading providers of Customer Services within the Nordics including the Baltic's and Poland with more than 1200 employees.


About Sting Networks AB (publ.)
Sting Networks is a white-label provider of telephony services based on IP-technology. The company offers its services throughout Europe, having headquarters in Stockholm Sweden.


Sting Networks utilizes its strong relationships with leading VoIP hardware and software suppliers to offer a set of white-label VoIP services that enable businesses to enter the IP-telephony market with low investments and a maximum amount of of attractive features, which are administrated via a unique provisioning system.



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