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Stockholm, 25th of January 2008
Anthill, one of the leading providers of Customer Services in
Sweden, has chosen Sting Total Contact Center Solution in order to optimize
their service delivery and offering. The solution is a ready-to-run hosted
service including everything needed to run a high quality operation with
increased profitability and higher degree of customer care.
Anthill provides Customer Services to companies with the purpose of
increasing their customers' profitability through improved and intensified
customer relations. Anthill's Customer Services are today provided on a
number of different platforms. Sting Networks will provide a solution for
Anthill's business area Communication & Messaging that enables integration
with a wide range of switching platforms.
Sting Total Contact Center Solution presents Anthill with a
hosted and centrally managed solution that provides advanced routing
possibilities, multimedia contact channels, one single agent interface,
comprehensive IVR-technology and network routing for Anthills many
geographical disperse locations providing over-flow handling and
load-balancing. The services are provided on an IP-based technology allowing
quick and efficient system integration.
"This will enable us to improve our quality and efficiency as well as
simplify integration with a number of switching platforms used by our
clients. We strongly believe this will help bring our business area
Communication & Messaging in to a leading position." says Andreas
Jonsson, CTO Anthill.
"We are extremely pleased to win this important assignment with Anthill.
Sting Networks will provide Anthill with a fully hosted and managed
operation platform that will give Anthill the possibility to focus on the
service delivery while Sting make sure there is flexibility and quality in
the contact center solution." says Tommy Ekström, CEO Sting Networks.
Maria-Therese Sahlstrand, Key Account Manager, Sting Networks,
continues "Anthill will receive a flexible solution with the possibility to
optimize their service, and cost of operation, according to different needs
during seasons, days of the week and customer demands. This will add value
and be of gain to Anthill and their customers."
About Anthill Customer Services International AB
Anthill was founded as a company in 2006 when Dacke Group Nordic acquired
Softcom and ProffCom, both leading companies within Customer Services.
Anthill handles over 6 000 000 calls each year delivered from five
business areas; Retention & Development, IT & Dispatch, Sales & Marketing,
Surveys & Research and Communication & Messaging.
Anthill is one of the leading providers of Customer Services within the
Nordics including the Baltic's and Poland with more than 1200 employees.
About Sting Networks AB (publ.)
Sting Networks is a
white-label provider of telephony services based on IP-technology. The
company offers its services throughout Europe, having headquarters in
Stockholm Sweden.
Sting Networks utilizes its strong relationships with leading VoIP
hardware and software suppliers to offer a set of white-label VoIP services
that enable businesses to enter the IP-telephony market with low investments
and a maximum amount of of attractive features, which are administrated via
a unique provisioning system.